FAQs

Terms And Conditions
ACCEPTANCE OF TERMS AND CONDITIONS
These are the legal terms and conditions under which we supply the products (“Products”) listed on our website www.tepotztli.mx (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, we recommend you do not use our site.

System Failures

Because the platform provided by Tepotztli is based on software, hardware, and internet systems, the access to and continued or uninterrupted use of the site can not be guaranteed. It is clarified that the system may not be available due to fortuitous circumstances or any other major force, technical difficulties or Internet failures, or any other circumstance outside our site. In such cases, an attempt shall be made to restore it as quickly as possible without any liability being imputed to it. Tepotztli will not be responsible for any errors or omissions contained in its website. Users shall not be able to condone any liability nor demand payment for lost profits, due to damages resulting from technical difficulties or system failures in the systems or the internet.

-Shipping policy

Shipping

Muan takes 2-5 business days to process an In-stock order, Monday through Friday. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Orders placed on holidays will begin processing the next business day. You will be notified if there are any out of stock items and its expected receipt date. All orders are shipped via FedEx.

DOMESTIC SHIPPING

DELIVERY TIME FOR PACKAGES WITHIN MEXICO ARE BETWEEN 4-5 BUSINESS DAYS STARTING THE DAY THE ORDER IS PROCESSED.
Confirmation on Shipping

When your item has been shipped we will send you an email confirming your shipment, you can than track it on the shipping company website.

INTERNATIONAL DELIVERY

If you order Products from us for delivery to a destination outside Mexico:
International packages can take anywhere from 4-15 days starting the day the order is processed. DELIVERY PERIODS DO NOT CONSIDER THE NUMBER OF DAYS A PACKAGE MAY BE DELAYED IN CUSTOMS.

All international orders are subject to be charged an additional VAT or Customs Tax, these fees and taxes vary by country. Tepotztli has no way of knowing what these charges will be as they vary by country and are based off the price you paid when purchasing on the Tepotztli website. Customs policies vary widely from country to country; please contact your local customs office for further information before placing your order. We are not responsible for payment of any such import duties and taxes.

*PLEASE NOTE: The shipping price will automatically adjust to your location, meaning pricing will vary.

PRICE AND PAYMENT

1. Prices on this page are in US Dollars.
2. We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted.
3. You must pay for the Products (including all applicable delivery charges if it is an international order), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.
4. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mis-pricing, we will refund to you any sums you have paid under the Terms and require the return of any Products provided to you.
5. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.
6.

PAYMENT METHOD

We use an external company for our payments. We work with Openpay, the most advanced payment portal in Mexico. We accept American Express, Carnet, MasterCard and Visa cards. These can be credit, debit or services (Only in Mexico). International cards are also accepted, but only credit cards.
Is it safe to use Openpay?

Yes, all the information that is being transmitted between our servers and the Openpay servers travel in an encrypted manner. Openpay also has the certification of PROSA for the handling of cards and PCI DSS cards for the protection of information.

How is the information on the card protected?

All the information transmitted from Openpay is encrypted with SSL certificates and stored in an encrypted way in our database.

PAYPAL

We also have payments through Paypal®️ These take from one to two days in process. So if you do not get your order confirmation instantly this is normal.

-Refund policy

Return + Refund Policies

Tepotztli is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact Tepotztli@gmail.com to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Discounted or customized items are final sale and not eligible for return.

Full priced items in original condition are returnable for refund within 2 days of delivery to your door.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or DHL


ORDER CANCELLATION

our clients can cancel or modify their orders within 24 hours of their purchase by contacting
Tepotztli@gmail.com and the subject “Order Cancelation” explaining the reason for the cancellation.

INTELLECTUAL PROPERTY RIGHTS

1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensor. All such rights are reserved.

-Terms of service

OTHER IMPORTANT TERMS

We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order.
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Please note that these terms and conditions are governed by Mexican law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by Mexican law, except that if you are not resident in Mexico then Mexican law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

Terms of use of the site

With respect to all information you choose to provide in public areas of this Site, you authorize and agree that Tepotztli has the right to use, reproduce, publish and display such information (in whole or in part) throughout the world; Conditioned such use to the terms of our Privacy Notice.

Because the quality of our products and services largely depends on our knowledge of our users, Tepotztli gathers two types of information from users of the Site: (i) the data they provide through a voluntary and optional registration in the Muan web site; And (ii) the data that Muan gathers from the display of the different registration pages within the Muan web site and the links published on those sites. Such information may be used for statistical purposes, alone or in conjunction with other data, which may individually identify users and / or visitors of our Site and allow us to better adapt our content to the needs of users, as well as to help us present products and services qualified and directed with their interests making your visit to the Site more productive.

During the navigation in our Site we archived statistics on the most visited pages and the time that the user remains in each section to simplify their future access to their preferences, thus generating an IP address; Which is a unique number that is automatically assigned to your computer when you browse the Internet, so that your computer can be identified from the servers.
When users access pages from our servers, users’ IP addresses are logged. We will not link the IP addresses to anything personally identifiable, which means that the user will remain anonymous to us. We may use IP addresses to identify a user when we deem it necessary to enforce compliance with these Terms or to protect our services as well as the Site.

You acknowledge and agree that Tepotztli may preserve information and even disclose information if required by law or by a bona fide belief that such preservation or disclosure is reasonably necessary to: (a) Comply with a legal process; (B) enforce the Terms; (C) answering claims that the information violates the rights of third parties; Or (d) to protect the rights, property or personal safety of the business, employees, Suppliers, Related Parties, users of Tepotztli and / or the general public. Tepotztli collects and processes the personal data of visitors to the Site in accordance with these Terms.

-Privacy policy

Usage and Site Information

The information on the Site is for information purposes only and does not constitute any advice even if Tepotztli has elaborated its Site carefully, the information, texts, documents, graphics, videos, music and / or other services / information included therein may contain errors or be incorrect or incomplete. Muan does not guarantee that the Site and / or the information will be free from errors, defects, malicious software and viruses, nor that the Site and / or the information is correct, updated and accurate.
Tepotztli shall not be liable for any damages resulting from the use or inability to use the Site, including damages caused by malicious software, viruses or any inaccuracies or deficiencies in such information or on the Site, unless such damages are the result of any inappropriate behavior Intentional or gross negligence on the part of Tepotztli . In addition, Tepotztli will not be liable for damages resulting from the use of (or inability to use) electronic means of communication with this Site, including, without limitation, damages resulting from non-delivery or delay in electronic communication, interception or manipulation of electronic communications by third parties or computer programs used for electronic communications and transmission of viruses.

User Responsibilities

In order to protect your security you should not provide Tepotztli with information that is not specifically requested for the purpose of registering and identifying users of the Site. You are responsible for maintaining the confidentiality of any data you enter on this Site and any identification numbers, confirmation numbers and / or passwords granted to you, when applicable, in the use of this Site. In the event that you keep such identification codes, confirmation numbers and / or passwords confidential, you agree not to distribute or disclose the latter to third parties. It is your responsibility to notify Muan of the need to change or cancel any of your identification codes, confirmation numbers or passwords immediately upon having the knowledge or belief that said identification code, confirmation number and / or password has been the subject of a breach of confidentiality.

You warrant to Tepotztli that you have sufficient legal capacity to make use of this Site, in accordance with the Terms here indicated, as well as to be bound by any liability that may be incurred as a result of the use of this Site. You understand and agree to be financially responsible for all uses of this Site either by yourself or by those who use your passwords to access this Site. You also warrant that all information provided by you or those who use your passwords to access this Site is true, accurate, current and complete, and does not violate any third party’s rights, privacy or property of any other person. You may update your personal information from our database or records by which the Site is accessed at any time. In the event that you have previously provided information to Muan and wish to have such information updated in our records please do so in you account dashboard. If you provide any information that is false, inaccurate, inaccurate, incorrect or incomplete, or violates the rights of third parties, privacy or property of any other person or Tepotztli has reason to suspect that said Information is false, inaccurate, Or incomplete or violates the rights of third parties, privacy or property of any other person, may suspend or terminate their access and activity in advance and deny any current or future access to this Site.

In the event that the user publishes unsolicited ideas and / or material consisting of texts, images, sounds, software, information or other (Materials) on this Site or sending them to Tepotztli via email or any other mean, Tepotztli shall have the right to use, Copy and / or commercially exploit said Materials to the maximum extent and without charge and shall not be bound by any obligation of confidentiality in connection with such Materials. In accordance with the foregoing, the user of the Site will indemnify and hold Tepotztli harmless from any action, claim and liability suffered or incurred by Tepotztli as a result of the use and / or exploitation of the Materials that infringe the (intellectual property) rights of Any third party or otherwise illegal with respect to a third party.

You agree to indemnify, defend and hold harmless Tepotztli , its Related Parties and Suppliers, directors and employees, from any claim, loss, expense, damage, and cost, without limiting the fees of the attorneys’ fees, resulting from any violation of your part of these Terms or the use of this Site. Intellectual property.

This Site is controlled and operated by Tepotztli . All content on this Site, including but not limited to text, images, illustrations, audio and video (herein after “Protected Content”) is protected by copyright, trademark and / or intellectual property rights (which Are governed by applicable local laws and respective copyright laws and international treaties, privacy regulations, advertising laws and communications regulations) and are owned and controlled by Tepotztli and its Related Parties or by third party licensers who have authorized their content or the right to promote their products and / or services to Tepotztli.

Disclaimer of Warranties and Limitations of Liability
Tepotztli does not grant or accept responsibility for the guarantees, either expressed or implied, created by law, by contract or in any other way, including but not limited to any warranties of merchantability or for a specific purpose, as well as the information or content of This site are free of errors or of different interpretations.

In no event will Tepotztli be liable for any damages including without limitation, damages or losses, profits, losses in relation to the use of this site or the information or contents disclosed therein.Tepotztli is not responsible, does not guarantee the information, material, content available on this Site for any purpose, and the user is liable entirely and exclusively for any injuries caused by improper use or any decision made based on material, information or content of this Site.

The information may be available through cookies that are fragments of information that are stored on the hard drive of a website visitor through your browser. Also, the technical configurations of your computer may allow the display option of cookies to be disabled, which may lead to difficulties in accessing important information contained on the Site. For the above we advise that during your access to our Site, you enable the option of displaying cookies that allows you to view them to be able to identify your preferences. You expressly agree that your use of this Site is at your own risk. You (and not Tepotztli), assume the total cost for the service, repair or correction that your system requires. You expressly agree that neither Tepotztli nor its Related Parties nor any of their respective employees or agents nor any person or entity involved in the creation, production and distribution of this Site shall be liable for any kind of loss, damage, damage Direct or indirect, resulting from the use or attempted use of this Site or any other linked site, or the delay or unavailability of this Site, failure in performance, error or omission, interruption, deletion, defect, delay in operation , Computer viruses, theft, destruction, unauthorized access to data interception or alteration of personal records, or security in the use of information, opinion or other materials appearing on this Site.
You are aware that by disclosing information electronically, it may be copied by unauthorized persons. Tepotztli strives to protect the information of its users; Therefore any information disclosed in the Internet network by you is your complete responsibility, but we use SSL security to encript all information you enter. You expressly acknowledge and agree that Tepotztli is not responsible for the defamation, offensive or illegal conduct of other users or third parties. In some jurisdictions the exclusion or limitation of liability for damages in such jurisdictions is not limited to the liability of Tepotztli to the lesser extent permitted by applicable law. If you do not agree with this Site or with any of the products or services that are available in connection or association to this Site, as the case may be, your sole remedy will be to stop using it.
Tepotztli is committed to providing security measures to protect your personal information from identification, any unauthorized access or disclosures, and use a system composed of several firewall (Firewall) and SSL protection. Likewise, our server or database is totally separated from our Site to protect your information.

Regarding this site, its use and the applicable terms.
The conditions of these Terms, and each obligation set forth herein, represent the entire agreement between you and Tepotztli and its Related Parties with respect to this Site and its use. Likewise, these Terms (which may be modified if necessary) suspend any previous agreement or declarations either by electronic, oral or written route between Tepotztli , its Related Parties with respect to this Site or its use, As well as future communications by electronic, oral or written communication between you and Tepotztli . A printed version of these Terms and any notice provided electronically, shall be admissible in judicial and / or administrative proceedings subject to applicable laws. If there is an inconsistency between these Terms and any Term (s) published at a later time, those of later publication shall prevail.
ANY RIGHT NOT EXPRESSLY GIVEN HEREIN IS UNDERSTOOD THAT IS EXCLUSIVE FROM Tepotztli