Refund policy
Return + Refund Policies
Tepotztli is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact Tepotztli@gmail.com to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Discounted or customized items are final sale and not eligible for return.
Full priced items in original condition are returnable for refund within 2 days of delivery to your door.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or DHL
Order Cancellation
ORDER CANCELLATION
our clients can cancel or modify their orders within 24 hours of their purchase by contacting
Tepotztli@gmail.com and the subject “Order Cancelation” explaining the reason for the cancellation.
INTELLECTUAL PROPERTY RIGHTS
1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensor. All such rights are reserved.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or DHL
Tepotztli is dedicated to our customer service and providing the most positive shopping experience for all of our shoppers. If, for any reason, you are unsatisfied with your purchase, please contact Tepotztli@gmail.com to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Discounted or customized items are final sale and not eligible for return.
Full priced items in original condition are returnable for refund within 2 days of delivery to your door.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or DHL
Order Cancellation
ORDER CANCELLATION
our clients can cancel or modify their orders within 24 hours of their purchase by contacting
Tepotztli@gmail.com and the subject “Order Cancelation” explaining the reason for the cancellation.
INTELLECTUAL PROPERTY RIGHTS
1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensor. All such rights are reserved.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or DHL
