Frequently Asked Questions (FAQs)

Orders & Production

Do you have a minimum order?

No. We welcome orders of any size, from a single piece to large wholesale projects.

For wholesale orders, pricing is based on the total purchase amount rather than a minimum quantity.

How long does production take?

If the item is in stock, it can usually ship within 1–3 business days.

For made-to-order or personalized pieces, production generally takes between 2–4 weeks.

Large wholesale orders typically require 3–4 months, depending on the quantity and complexity of the project.

Can you customize your products?

Yes.

We can customize:

  • Logos
  • Names or initials
  • Artwork
  • Colors
  • Special dimensions
  • Completely custom designs

Because every piece is handcrafted, slight variations make each item unique.

Can I order a sample before placing a wholesale order?

Absolutely.

Samples are available at the regular unit price plus shipping.

Materials & Craftsmanship

What are your products made of?

Our products are handcrafted from 99.9% pure copper by artisans in Santa Clara del Cobre, Mexico, a town internationally recognized for its centuries-old copper craftsmanship.

Are your products handmade?

Yes.

Every piece is individually handcrafted using traditional techniques such as:

  • Hammering
  • Hand engraving
  • Hand painting
  • Polishing

No two pieces are exactly alike.

Will the copper change color over time?

Yes.

Pure copper naturally develops a patina as it reacts with air, moisture and use.

Many customers love this natural aging process, but if you prefer the original shine, it can easily be restored using common household ingredients.

How should I clean my copper products?

We recommend:

  • Wash by hand only.
  • Dry immediately after washing.
  • Avoid dishwashers.
  • Avoid abrasive cleaners.

To restore shine:

  • Lemon + salt
  • Vinegar + salt
  • Copper cleaner

Care instructions are included with every order.

Shipping

Where do you ship?

We ship worldwide using UPS and DHL Express.

How long does shipping take?

Estimated transit times:

  • USA & Canada: 2–5 business days
  • Europe: 3–7 business days
  • Rest of the world: usually 4–8 business days

Delivery times may vary depending on customs clearance.

How can I track my order?

Once your order ships, you'll receive an email with your tracking number.

Customs, Duties & Import Taxes

Will I have to pay customs duties or import taxes?

Possibly.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authorities.

These charges are not included in the product price or shipping cost and are the responsibility of the buyer.

Why isn't the customs fee included in the shipping cost?

The shipping fee only covers transportation provided by the carrier (UPS or DHL).

Import duties are charged by the destination country's customs authority and vary based on:

  • Country
  • Product classification
  • Order value
  • Current customs regulations

Because these fees vary from shipment to shipment, we cannot collect or estimate them accurately.

Why are some customers paying higher customs fees recently?

Many countries, including the United States, have recently updated their import policies and tariff structures.

As a result, some shipments may incur higher import charges than in previous years.

Unfortunately, these government-imposed fees are outside our control.

Can you tell me how much customs will cost?

Unfortunately, no.

Customs charges are determined by your country's customs authorities and may vary even between similar shipments.

What should I do if my customs charges seem unusually high?

We recommend contacting UPS or DHL directly and requesting a detailed breakdown of the charges.

In some cases, the carrier may help clarify the assessment or identify whether additional documentation is needed.

If they request any paperwork from us, we'll be happy to provide it whenever possible.

Can you declare a lower value on my shipment?

If requested before shipping, we may be able to declare a lower customs value.

However, please note that shipping insurance can never exceed the declared value.

If the package is lost or damaged, the maximum compensation from the carrier will be limited to the declared amount.

We recommend choosing this option only after carefully considering the risks.

What tariff code do you use for customs declarations?

We generally declare our products as:

Product Description: Handcrafted copper barware for  serving and preparing beverages

Código HS: 7418.10
Código HTS: 7418.10.00.53

This classification is used for our international shipments. However, import duties, taxes, brokerage fees, and any additional charges are determined by the customs authorities of the destination country.

If you'd like to estimate potential import costs before placing an order, you can use this HS/HTS code to consult your country's customs authority or import duty calculator.

Please note: Customs authorities have the final decision regarding tariff classification and any applicable duties. While we consistently use this classification, local customs may interpret or assess shipments differently.

What happens if I refuse to pay customs charges?

If a shipment is refused due to unpaid customs duties:

  • Return shipping charges
  • Customs-related fees
  • Carrier fees

may be deducted from any eligible refund according to our Refund Policy.

Returns & Refunds

Can I return my order?

Yes.

Please review our Refund Policy before requesting a return.

Customized items are generally non-refundable unless they arrive damaged or with a manufacturing defect.

My product arrived damaged. What should I do?

Please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damage
  • Photos of the packaging

We'll work with you to find the best possible solution.

Wholesale

Do you offer wholesale pricing?

Yes.

Wholesale pricing is based on the total order value.

Since all of our products are handcrafted, our discounts are more modest than those offered by mass-production manufacturers.

Do you offer exclusivity?

Potentially.

We evaluate exclusivity on a case-by-case basis depending on the market and business relationship.

Please note that exclusivity cannot include restrictions on purchases made directly through our website.

Contact

I still have questions.

We're always happy to help.

Please contact us through our Contact page or email us, and we'll get back to you as soon as possible.